Contact Car Protect

Should you wish to contact us here at Car Protect regarding our Car Warranty products, then please use the relevant contact details below.

To ensure that we handle your query as quickly as possible, please try to select the correct department that you wish to speak to.

Main Switchboard

Car Protect Limited
Warranty House
Savile Street East
Sheffield
South Yorkshire
S4 7UQ

Telephone 03300 555 260
Email the Claims Department contact@carprotect.co.uk

The Main Switchboard phone line is open between the hours of 9.00am to 5.00pm, Monday to Friday. We are closed on Saturdays and Sundays.

Sales Department

Car Protect Limited
Warranty House
Savile Street East
Sheffield
South Yorkshire
S4 7UQ

Telephone 0800 8600 999
Email the Sales Department sales@carprotect.co.uk

The Sales department phone line is open between the hours of 11am to 8pm, Monday to Friday. We are closed on Saturdays and Sundays.

Customer Services Department

Car Protect Limited
Warranty House
Savile Street East
Sheffield
South Yorkshire
S4 7UQ

Telephone 03300 555 262
Email the Claims Department customerservices@carprotect.co.uk

The Customer Services department phone line is open between the hours of 9.00am to 5.00pm, Monday to Friday. We are closed on Saturdays and Sundays.

Claims Department

Car Protect Limited
Warranty House
Savile Street East
Sheffield
South Yorkshire
S4 7UQ

Telephone 03300 555 265
Email the Claims Department claims@carprotect.co.uk

The Claims department phone line is open between the hours of 9.00am to 5.00pm Monday to Friday. We are closed on Saturday and Sunday.

Complaints

Our commitment to good service

We hope You will be completely happy with this Insurance but if something does go wrong, We would like to know about it. We will do Our best to resolve the issue and make sure it doesn’t happen again.

If You need to complain

Complaints about the sale of this Insurance

If You have any concerns regarding the sale of this Insurance, please contact the selling dealer or agent.

Complaints about this Insurance

Please contact Our Customer Services Team either by telephone on 03300 555 262, or by e-mail to customerservices@carprotect.co.uk. Alternatively write to Us at Car Protect Limited, Warranty House, Savile Street East, Sheffield, South Yorkshire, S4 7UQ.

We will acknowledge Your complaint within 5 working days. We will advise You who is dealing with it and when We expect to respond. We aim to respond fully within 8 weeks. However if We are unable to provide a final response within this period We will write to You before this time and advise why We have not been able to offer a final response and how long We expect Our investigations to take.

If You remain unhappy with Our final response, or We have not managed to provide a final response within 8 weeks of Your complaint, You may be entitled to refer Your complaint to the Financial Ombudsman Service for help and advice.