Frequently Asked Questions
You should have been provided with a Schedule containing the policy number plus details of the Insurance cover selected at the point of purchase or shortly afterwards. If you have not received this within 14 days of purchase please contact Our Customer Services team on 08454 74 74 01 and we will be happy to help.
If you suspect that You have a fault which may be covered by this Insurance please contact Our Claims Department on 08454 74 74 04. Our claims engineers will record the details of the breakdown and advise You of:
- The nearest Car Protect Nominated Service Centre or Repairer
- The next steps you should take
- What information we will require
If You have broken down at the roadside and have chosen the optional Roadside Assistance, please refer to Your separate handbook.
Car Protect work with carefully chosen dealers and a network of nominated repairers who are conversant with our claims procedures and billing processes. They can normally arrange for claims to be settled directly and avoid the need for you to pay for repairs and then reclaim costs at a later date. Our dealers and nominated repairer network have been chosen because of the quality and standard of their operation.
Failure to service your vehicle in line with the manufacturer's recommendations will not invalidate this Insurance. However, this Insurance will not cover faults attributable to or caused by lack of routine or regular maintenance. It is your responsibility to ensure that Your Vehicle is maintained in a legal and roadworthy condition at all times (preferably by following the manufacturer's recommended service schedule).
This Insurance cover can normally be extended or the remaining cover transferred to a replacement vehicle. Please contact our Customer Services team on 08454 74 74 01 who will be happy to discuss the options available to you.
Yes we may be able to offer cover for other vehicles in Your household. Again please contact Our Customer Services team on 08454 74 74 01 who will be happy to discuss your requirements.